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A few quick answers that cover most messages.
How fast will I get a reply?+
Most messages get a human reply within one business day. Urgent support issues (paying customers, broken scans) are usually answered within a few hours.
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Yes. We run a partner program for SEO and content agencies that includes white-labeled reports, bulk scanning, and joint launches. Mention 'partnership' in your message.
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Absolutely. Free scans are self-serve, but if you want a walkthrough or a custom audit on a complex site, we offer paid concierge sessions.
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Scan my siteGet Help Maximizing Your AI-Search Visibility
OptimAIze provides expert assistance to ensure your content ranks prominently in AI-driven search results. If you need support understanding your visibility scores, interpreting crawler behavior from GPTBot, OAI-SearchBot, ClaudeBot, or PerplexityBot, or optimizing for specific schema types like Article, Product, or QAPage, our team is ready to help. We analyze data from Google-Extended and other emerging AI models, offering actionable strategies to meet and exceed critical visibility thresholds. Our goal is to empower you with the insights needed to thrive in the evolving landscape of generative AI search.
What to Include in Your Support Request
To expedite your support experience, please provide specific details. Include your OptimAIze account ID, the URL(s) in question, the specific AI crawler(s) you're observing (e.g., GPTBot, Google-Extended), and any error messages or unexpected visibility trends. Mention relevant schema types you're implementing and your target visibility thresholds. Clearly state the problem you're experiencing or the question you have. Attaching screenshots or relevant reports from your dashboard can significantly help our team diagnose and resolve your issue efficiently, ensuring a faster path to actionable solutions.
Our Commitment: Response Paths and Timelines
OptimAIze prioritizes timely and effective support. For critical issues impacting your core AI visibility, expect an initial response within 2-4 business hours. Standard inquiries, such as reporting discrepancies or requesting feature clarifications, are typically addressed within one business day. Our support paths include direct email communication, in-dashboard messaging, and scheduled calls for in-depth consultations. We aim for resolution within 72 hours for most complex cases, focusing on providing concrete, data-driven solutions to enhance your presence on platforms indexed by OAI-SearchBot and similar AI agents. Urgent issues are flagged for immediate senior attention.
Partnerships and Agency Enquiries
OptimAIze actively seeks collaborations with agencies, technology providers, and strategic partners to expand our reach and enhance our AI-search visibility solutions. If you represent an agency interested in offering OptimAIze to your clients, or if you have a technology that complements our platform, please reach out. We offer tiered partnership programs, co-marketing opportunities, and dedicated support for our partners. Let's explore how we can collectively empower businesses to achieve unparalleled visibility across AI-driven search engines, from PerplexityBot to future-proofed solutions.
OptimAIze Support Request Guidelines
| Priority Level | Typical Response | Examples |
|---|---|---|
| Critical | 2-4 business hours | Account access issues, 0% visibility for key content |
| High | 1 business day | Schema validation errors affecting 50%+ pages, GPTBot indexing issues |
| Medium | 1-2 business days | Specific page visibility score discrepancy, ClaudeBot data interpretation |
| Low | 2-3 business days | General query about new features, dashboard navigation help |
| Partnership | 1-2 business days | Agency program inquiries, integration proposals for Google-Extended |
Before You Contact Support: Self-Serve Resources
- Check our comprehensive Help Center for common issues and how-to guides.
- Review your OptimAIze dashboard for real-time alerts and suggested actions.
- Consult our 'AI Crawler Behavior' articles for insights on GPTBot, OAI-SearchBot, etc.
- Verify your content's schema markup using our integrated validator.
- Explore our 'FAQ' section for quick answers on visibility metrics and thresholds.
- Attend our weekly 'AI Visibility Best Practices' webinar for optimization tips.
- Refer to the 'Status Page' for any ongoing system-wide issues.
- Ensure your OptimAIze account details are up-to-date and accessible.
Steps to Initiate a Support Request
- 1Log In to Your Account
Access your OptimAIze dashboard securely. This allows us to quickly link your request to your profile and existing data, ensuring a personalized and efficient support process.
- 2Navigate to 'Help & Support'
Locate the 'Help & Support' or 'Contact Us' link within your dashboard. This section is specifically designed for submitting and tracking your support requests.
- 3Select Request Type
Choose the category that best fits your issue (e.g., Technical Support, Billing, Partnership Inquiry). This helps route your request to the most appropriate specialist for faster resolution.
- 4Provide Detailed Information
Fill out the form with all relevant details: account ID, URLs, specific AI crawlers (e.g., PerplexityBot), schema types, and observed issues. Be as concrete as possible.
- 5Attach Supporting Files
Upload any relevant screenshots, reports, or error messages. Visual aids significantly assist our team in understanding your context and diagnosing problems efficiently.
- 6Submit and Await Confirmation
Submit your request. You'll receive an automated confirmation email with a ticket number. Our team will review your submission and respond within the stated timelines.
More questions answered
- How does OptimAIze define 'AI-search visibility'?
- AI-search visibility measures how often your content is accurately identified, understood, and presented by generative AI models and answer engines like those powered by OAI-SearchBot, GPTBot, and PerplexityBot. It encompasses factors beyond traditional SEO, focusing on relevance for AI-driven summaries and direct answers, often influenced by structured data and semantic understanding.
- What specific AI crawlers does OptimAIze monitor?
- OptimAIze monitors key AI-specific crawlers including GPTBot, OAI-SearchBot, ClaudeBot, PerplexityBot, and Google-Extended. Our platform analyzes their behavior, indexing patterns, and content consumption to provide you with a comprehensive understanding of your visibility across the diverse AI-search ecosystem.
- Can OptimAIze help with optimizing for specific schema types?
- Absolutely. OptimAIze provides robust tools and guidance for optimizing various schema types critical for AI visibility, including Article, Product, QAPage, HowTo, and more. Our platform validates your schema markup and offers recommendations to ensure AI crawlers accurately interpret your content, boosting your chances of being featured in AI-generated answers.
- What is the typical response time for support requests?
- For critical support requests, our team aims for an initial response within 2-4 business hours. Standard inquiries are typically addressed within one business day. We prioritize efficiency to ensure you receive timely, actionable assistance for any challenges related to your AI-search visibility or platform usage.
- Are there self-serve resources available before contacting support?
- Yes, OptimAIze offers extensive self-serve resources. Our Help Center features comprehensive guides and FAQs, your dashboard provides real-time alerts and recommendations, and our 'AI Crawler Behavior' articles offer deep insights into agents like GPTBot. We encourage checking these first, as many common queries are answered there.
- How can I check the status of my existing support ticket?
- You can check the status of your existing support ticket by logging into your OptimAIze account and navigating to the 'Help & Support' section. All your submitted requests and their current statuses, along with communication history, are accessible there, ensuring full transparency and easy tracking of your issues.
- What information is most helpful to include in my support request?
- To ensure the fastest resolution, include your OptimAIze account ID, the affected URLs, specific AI crawlers observed (e.g., ClaudeBot), relevant schema types, observed visibility thresholds, and any error messages. Attaching screenshots or specific reports from your dashboard is also highly beneficial for our team's diagnosis.
- Does OptimAIze offer partnership opportunities for agencies?
- Yes, OptimAIze welcomes partnership inquiries from agencies and technology providers. We offer various partnership programs designed to help agencies deliver enhanced AI-search visibility solutions to their clients. Contact us through the partnership inquiry form for more details on collaboration opportunities, co-marketing, and dedicated partner support.